What if the actual condition of my device differs from my description?

When selling a device through InstaCash, it's crucial to provide an accurate description of its condition. This helps us in giving you the most fair and competitive quote. 

However, we understand that unintentional oversights can happen, and sometimes, you might miss out on detailing certain aspects of the phone's condition.

During the scheduled pickup, our trained field executive will carry out a thorough physical examination of your device. This step ensures that both you and InstaCash are on the same page regarding the device's status. 

Should they identify any discrepancies between the actual condition of the device and the initial description you provided, this might result in an adjustment to the buyback offer. 

But worry not – our system will automatically generate a revised quote based on the actual condition, ensuring transparency throughout the process.

At this juncture, you're presented with a choice: you can accept the updated quote or reject it. 

• If you decide to reject the revised offer, there's absolutely no obligation. You can simply take your device back.
• However, if you choose to accept the updated quote, the revised amount will be credited to your preferred mode of receiving payment.

It's always in your best interest and ours to ensure that the device's description matches its true state. 

If you're uncertain about any aspect of your phone's condition, we recommend taking a little extra time to review it or reach-out to the customer support, so there are no surprises down the line.